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Frequently Asked Questions

Frequently Asked Questions

Here you’ll find answers to common questions about how to use Two Smart Dogs to find classes and more.

If you teach or offer classes and have questions about promoting your business on Two Smart Dogs check out the Provider FAQ.

Jump to: General | Registering & Login | Site Features | Reviews | Privacy

General

What is Two Smart Dogs?

Two Smart Dogs makes it easy, fun and inspiring to find great classes and instructors in almost every imaginable subject—for kids and adults, for beginners and beyond. Two Smart Dogs is also a place where those who offer and teach classes can connect with you to showcase their classes, events and special offers.

Why Use Two Smart Dogs?

At Two Smart Dogs we believe that taking classes is fun, and we want to make the process of finding and discovering new classes fun, too! So take a few minutes and...
Find the classes you want in your neighborhood and beyond
Discover new and unusual classes and places to learn
Share your opinions, knowledge and stories

Then tell us what you think and how we can be even better.

What Cities Does Two Smart Dogs cover?

We are currently active in the Los Angeles area and Orange County and will be adding new cities very soon. If you would like to see Two Smart Dogs in your city, let us know.

How does the search feature work?

On Two Smart Dogs class providers cannot buy their way to the top of search results. Our search algorithm ranks search results on two criteria—relevance and reviews. Relevance means that you get the class providers that fit your search criteria (for example, ballet classes in zip code 90027). Reviews means that those providers who fit your search criteria and have reviews appear first on search results.

Who gets the green star?

Two Smart Dogs gives its green star to class providers that have gone the extra mile to provide you with additional information through the “Showcase” feature. Click on the Showcase tab in the provider’s profile to see photos, videos and information on featured classes and events. Class providers pay an annual fee for the Showcase.

Registration & Login

Do I need to register to use Two Smart Dogs?

The simple answer is no. You can browse the site, search for providers, tell your friends about us, read our blog, and more without registering. You DO need to register in order to write a review and get access to our SMART Deals on classes, events and more.

How do I verify my Two Smart Dogs account?

Once you’ve completed the registration form on Two Smart Dogs, you will receive an email with a verification link. Click the link, or copy and paste it into your browser, and your account will be verified. If it doesn’t work drop us an email —help@twosmartdogs.com.

What do I do if I can’t find your confirmation email?

Check your junk mail folder. It may have ended up in there. To prevent this in the future, you can add welcome@twosmartdogs.com and alerts@twosmartdogs.com to your address book or safe list. In extreme cases you might have to turn off SPAM filters. If you need us to resend the email, click on the link on the right side of the login page.

How do I retrieve my password?

If you can’t remember your password, just click on the "Lost your password?" link on the login page. Enter your email address. We’ll send you your password.

How do I change my account information?

To edit your account or change your account preferences, simply login and click on the "my account" link at the top of any page. You will be able to edit your account preferences here.

How do I close my account?

Contact support@twosmartdogs.com.

Site Features

How do I tell my friends about Two Smart Dogs?

Two Smart Dogs is only as good as the company it keeps. So invite your friends, family and colleagues to check us out. Click on Tell a Friend in the top navigation of any page, enter the email addresses of the people you want to invite and we will send them an email from you inviting them to check out the site.

You can also tell your friends about a specific instructor or provider that you find on Two Smart Dogs. To do this, click on Tell a Friend from within a provider profile and enter the email addresses of your friends.

How do I recommend a class provider or instructor?

We always want to hear from you. To tell us about providers and instructors you think we need to include, click Recommend a Provider from the top navigation of any page and share your recommendations. We’ll work with that provider to create a profile on Two Smart Dogs.

What is “SMART Deals”?

SMART Deals is a listing of special deals on classes, events and related learning opportunities offered by providers to the Two Smart Dogs community. You can only take advantage of SMART Deals if you are a registered user. After you’ve registered, click on “SMART Deals” and print out the deals you want.

What other ways can I share my ideas with Two Smart Dogs?

We know how important it is to get feedback from you. So tell us what’s on your mind! You can also be part of Two Smart Dogs by submitting a story for the blog or by submitting a Top 5 List.

Reviews

What makes for a great review?

Our goal is to help people find classes and instructors that are right for them. Often, classes aren’t simply good or bad; they’re good or bad for you or your child for specific reasons. That’s why the best reviews are the most detailed ones. They offer context, suggestions and specifics about why a class was bad, good or exceptional. Great reviews often mention unique qualities that make the class special or suggest the type of person who might like this class (for example, a drawing class was too basic for you, but your experience tells you that it would be a great class for a true beginner!).

Can I review a class provider that I work for?

Yes. As long as you’ve taken classes there and you disclose your relationship in your review (you may be both a teacher and a student).

Does Two Smart Dogs remove reviews?

Sometimes. We may remove a review (and will email the writer to let them know) when we are made aware of certain situations including:

Disclosure problems. For example, if you claim that a business owner is not qualified to teach a subject, you need to explain your statement.
Personal attacks. You can tell us your gripes about a bad experience with a provider but make the information helpful to other users. Personal attacks have no place here.
Second-hand experiences and hearsay. Your reviews must be about your personal experiences, not about what you may have heard.
Slurs, stereotypes, obscenities. Keep it clean, decent and constructive, please.

We also monitor reviews to avoid review "spam."

Privacy

What does Two Smart Dogs do with my personal information?

Smart Dogs don’t like spam! We do not sell, rent, share, trade or give away any of your personal information, unless required to by law. To read more about how we treat your information, check out our privacy policy.